Arrival/Parking

Please arrive for your appointment at least 5 - 10 minutes prior to the scheduled starting time to fill out an intake form, change, and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. We don't have dedicated parking available at our location, so you need to spare some time to find your parking. We are not responsible for any issues related to the damage on individual vehicles or parking issues.

 

Late Arrival 

We regret that late arrivals may not receive an extension of scheduled appointments. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given. When it seems that you are going to arrive late, please text/call us or let us know in advance. 

 

​Cancellation/Reschedule 

To reschedule or cancel your appointment, please let us know at lest 4 hours before the session; otherwise, we consider this a delayed reschedule or cancellation, and you be billed charged 100% of treatments scheduled. Please understand us that when the appointment is scheduled, the spot is reserved for you. Even if the client does not show up, the spa must pay its staff. This strategy enables us to keep excellent workers.

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Session Reduction

To reduce the massage session, please let us know at least 4 hours before the session; otherwise, we consider this a delayed reduction notice. The delayed reduction will be billed charged 100% of the reduced session. For example, when you book 90-minute massage, and later you want to get only 60 minutes massage because you need to leave early. Without 4-hour notice in advance, you will be billed charged 100% for the whole session scheduled (90 minutes). Please understand us that when the appointment is scheduled, the whole spot is reserved for you. The spa must pay its staff. This strategy enables us to keep excellent workers.

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No Show 

We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, and children’s illnesses are just a few reasons why one might consider canceling a massage appointment. However, you need to let us know at least 4 hours before your appointment (as stated in cancellation/reschedule policy). Clients who fail to show for appointments without any notice will be billed charged 100% of treatments scheduled and blocked from future bookings.

 

Groupon Booking

We have the deal on Groupon for 60-minute Traditional Thai massage. It cannot be redeemed for cash. However, we allow clients to upgrade your Groupon to oil massages - Swedish/Thai Aroma/Deep Tissue - only for 60 minutes. You can ask for paying the upgrade when checking in. Groupon can be used for only 60 minutes per session. That is, you cannot redeem two vouchers for 120-minute session. If you want to extend your session, you may purchase 15-30 minute sessions as add on. We do not offer discount for massage from Groupon and do not accept the direct payments as Groupon price. After purchase your voucher, there are two following ways to book your massage. 

- Book online with your credit cards and show your Groupon voucher to redeem when you arrive. We do not charge on your cards.

- Call/text us telling you want to book the massage from Groupon. Please give your name on Groupon voucher or redemption code. We need this to make appointments be safeguarded against delayed cancellation or reschedule. When delayed cancellation or reschedule arises, we redeem your Groupon voucher when we cannot bill on your credit cards.

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Classpass Booking

The appointment from Classpass is automatically pop-up on our schedule. This means that we are not able to make any changes with  the Classpass appointment or even contacting either Classpass system or clients. However,  Classpass client may call us to make special requests like asking for availability to come early or requesting preferred therapist, we are normally flexible for the requests depending on our whole schedule availabilities.

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Gift Certificates

Gift certificates are non-returnable and must be provided at the time of service. Certificates that are forgotten, damaged, or thieved are not refundable, replaced, or legitimate. Gift certificates can be redeemed for the service's monetary value at the time of sale. 

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Photo ID

Kindly bring your photo ID to the reception area when checking in to qualify 20% first time discount. We only offer 20% discount for first time clients who use the same names as on their photo ID for their bookings.

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Payment Methods 

You can pay by cash, or credit/debit cards: American Express, Visa, Mastercard, or Discover. Personal check is not accepted.

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Professional Therapists

Our licensed therapists and estheticians are all here to assist you in improving your overall wellbeing and comfort. When a client behaves improperly, they have the authority to immediately terminate therapy and refer you to the front counter.

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​Scope of Practice

We are licensed professionals and held to the highest standards we do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.

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Respect for Client Needs

We are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. Please kindly inform your massage therapist. The client may choose to: leave on as much clothing as needed for comfort; refuse any massage methods; or stop massage within the first 15 minutes. The session won’t be charged if canceled within the first 15 minutes, and we will try our best to switch to another therapist to continue the session for you.​ The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. The session will be terminated immediately and the client will be responsible for full payment.

 

​Existing and New Medical Conditions

It is the responsibility of the client to keep us informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, allergies, pregnant, etc. that the massage may be continued. If you are pregnant, a prenatal massage treatment is only available after you have completed your first trimester (twelve weeks).​

 

Children

We kindly request that visitors abstain from bringing minors to the massage place, since this measure is intended to preserve the serene atmosphere. The responsibility of monitoring the actions of a young person is with the adult aged 18 or above.

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Please Be Quiet 

When checking in at Tubtim Siam Thai Massage, please switch off your cell phone and talk quietly to maintain a peaceful, stress-relieving environment for everyone.

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Jewelry/Valuable Possession

Please leave your valuable possession as you do not require them during your massage session. If you bring them with you, be sure not to leave them in treatment areas. We are not responsible for lost items. 

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Ease of Access

There is a handicapped-accessible entry at 1769 Folsom St. entrance. Individuals onto tables or pedicure chairs is prohibited by spa workers. Try bringing a personal care assistant if such help is necessary. Tubtim Siam Thai Massage is handicapped accessible and wheelchairs are welcome. There are handicapped-accessible bathrooms available. Ease of access requires a 24-hour notification for appointments.

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Right to Reject Service 

We retain the choice to deny or terminate service to anybody who exhibits improper or disturbing conduct in our massage environment with fully charge amount of service value.

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